Frequently Asked Questions

Having Mind Troubles?

Here are some answers to the questions not giving you your needed rest.

We will provide a tracking number for your shipment. You can enter this number on the our website’s tracking page to get real-time updates on your package’s location and estimated delivery time.

 Delays can occur due to various reasons such as weather, customs clearance, or unexpected events. If your shipment is delayed, check the tracking information for details. If the delay persists or you have concerns, contact our live chat customer service for further assistance.

In most cases, we allow you to change the delivery address before the package is dispatched. However, once it’s in transit, changes may be limited. Contact our customer service as soon as possible to discuss any address modifications.

If you’re not available, the delivery person may leave a notification with instructions on how to reschedule delivery or where to pick up your package. We also offer options for you to provide delivery preferences, such as leaving the package at a specific location.

Yes, there are restrictions on shipping certain items, such as hazardous materials and restricted or prohibited goods. Check with the our live support to provide you guidelines to ensure you comply with any restrictions.

Shipping costs are typically based on factors like the package’s weight, dimensions, destination, and the chosen shipping service (e.g., standard, expedited). You can calculate shipping costs by contacting our customer service for a quote.

If your shipment is lost or arrives damaged, contact our customer service immediately. We will guide you through the claims process, which typically involves providing documentation, such as photos and receipts, to support your claim.

Yes, we offer insurance options to protect your shipment against loss or damage. It’s advisable to inquire about insurance options and costs when shipping valuable items.

Yes, proper packaging is crucial to ensure the safety of your shipment. Follow our guidelines for packaging materials, cushioning, and labeling to prevent damage during transit. Non-compliance may affect insurance claims in case of loss or damage.

Customs clearance is the process where authorities review and approve the contents of an international shipment. It may involve duties, taxes, and inspections. TRANX LOGISTICS often assist with customs clearance, but recipients may need to provide certain documentation.

Still have more Questions?

Reach us via live chat and talk to a customer care representative, we will be very glad to answer your questions.

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